Terms of service

Terms of Service

Last Updated: September 4, 2026

Welcome to Denaxa Store. By accessing or using our website, browsing our products, or placing an order, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our store.

1. About Our Store

Denaxa Store is an online retail store offering a variety of products, including beauty and skincare items, watches, home and lifestyle products, headphones, gadgets, and other selected products.

2. Acceptance of Terms

By using our website, you confirm that you understand and agree to these Terms of Service and our other store policies.

If you do not agree with these terms, please do not use our website or place an order.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Product availability may change without prior notice.
Specifications may be updated by manufacturers.
We reserve the right to correct errors or inaccuracies when discovered.

4. Orders

When you place an order with Denaxa Store:

You must provide accurate and complete information.
You are responsible for providing the correct delivery address and contact number.
We reserve the right to cancel or refuse an order when necessary.
Orders may be cancelled if a product is unavailable or if incorrect pricing/information was displayed.

Order confirmation does not always guarantee final acceptance of the order.

5. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

We may offer different payment methods, including Cash on Delivery where available.

For Cash on Delivery orders, customers are expected to receive and pay for their orders at the time of delivery.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe provided on our website or during order confirmation.

Delivery times may vary because of:

Courier delays
Weather conditions
Public holidays
Incorrect customer information
Unforeseen circumstances

Denaxa Store is not responsible for delays caused by third-party courier services beyond our reasonable control.

7. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers should contact us as soon as possible if they receive:

A damaged item
An incorrect item
A defective item
A product different from what was ordered

Products may need to meet specific eligibility conditions before a return or exchange is accepted.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact our customer support promptly.

We may request relevant information about the order and the condition of the product so that we can review the issue and provide an appropriate solution.

9. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to interfere with the website's functionality or security.
Submit false or misleading information.
Attempt to gain unauthorized access to our website or systems.
Copy or misuse our website content without permission.

10. Intellectual Property

All website content, including text, graphics, logos, designs, images, and other materials, may belong to Denaxa Store or its respective owners.

You may not reproduce, copy, modify, distribute, or commercially use our content without appropriate permission.

11. Third-Party Services

Our store may use third-party services such as payment providers, courier companies, hosting services, analytics tools, or other service providers.

We are not responsible for the independent policies, actions, or services of third-party providers.

12. Limitation of Liability

Denaxa Store will make reasonable efforts to provide reliable products and services.

However, we are not responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, technical issues, incorrect customer information, or events outside our control.

13. Privacy

Your use of our website may involve the collection and processing of information necessary to process orders, provide customer support, and improve our services.

Please review our Privacy Policy for additional information about how customer information is handled.

14. Changes to These Terms

Denaxa Store reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are published on this page.

We recommend checking this page periodically for updates.

15. Contact Us

If you have questions about these Terms of Service, orders, products, or our policies, please contact us:

Denaxa Store
Phone / WhatsApp: 0310-6511770

We will do our best to assist you as soon as possible.